What is a fully managed IT service?

Fully managed IT is a proactive solution designed to improve your business processes and enable you to achieve your business goals. In this article we will look at some of the components of a fully managed IT service which help to maximise business productivity:

Unlimited support

Our fully managed service includes unlimited helpdesk and on-site support. Nothing is left to chance. Cast-iron Service Level Agreements ensure helpdesk support cases are prioritised to provide an appropriate level of response within a guaranteed time. Whilst we will always endeavour to resolve issues remotely, there are some instances where an onsite presence is absolutely necessary. As a result, as part of your fully managed support service we will provide onsite engineers as and when required.

24×7 proactive monitoring

We proactively monitor all client networks on a 24×7 basis and receive automated alerts to any arising issues. This allows us to eradicate issues before they become a bigger problem and allow us to prevent downtime.

You’ll experience fewer IT problems due to the constant monitoring and maintenance carried out by our proactive support team.

Routine maintenance

A fully managed service includes all routine maintenance including:

• Automated Maintenance Tasks – Best practice-driven maintenance tasks are performed regularly to ensure you maximize your investment technology
• Patch and Firmware Management – for your systems to ensure they are running the most current versions
• System Maintenance – Scheduled routine maintenance for systems and applications during or after business hours depending upon your needs
• Software Deployment – Software deployments are part of our ongoing maintenance schedule. If you are rolling out a specific application throughout your business, we can leverage ‘silent’ mechanisms to deploy the software to all computers

IT Strategy Planning

We hold quarterly meetings with our clients to review your business goals and ensure you have an IT infrastructure in place to match your business aspirations

With the right advice, technology will help you to achieve business goals, increase efficiency and solve internal challenges.

We keep things running smoothly.

To review your current support mechanism and learn more about our fully managed IT service, get in touch with us.